www.lulu.lv PRIVACY POLICY
To receive certain Pizza Lulū services (pizza delivery, offers and newsletters, job offers), you entrust certain personal data to us.
Personal data is required to identify you as the recipient of the service (pizza delivery or marketing information, or person interested in job opportunities).
Personal data is any information that can be used to identify an individual person.
We take appropriate measures to ensure that your personal data is always safe with us and that the processing of your personal data is compliant with the applicable data protection laws (including General Data Protection Regulation of the European Parliament and the Council No. 2016/679).
This policy determines what data Pica Lulu collects from you, for what purpose and who can access this data, as well as your choices regarding your data and other rights.
Data Manager
Data manager is SIA "Later Ltd.", reg. No. 40003119373, office address: Gustava Zemgala gatve 74A, Rīga, LV-1039, which has the right to use www.lulu.lv and who manages (maintains) Pica Lulu's pizzeria network in Latvia. In this policy SIA "Later Ltd." is designated as "Pica Lulu", "Later LTD." Or "We".
Personal data processed by Pizza Lulu and purpose of use
Personal data processing is any activity with personal data, including collecting, storing, organising, using, viewing, deleting, disposal, and other actions.
We collect and process the following data:
|
Type of personal data |
Objective |
Basis |
Duration of storage |
|
Name, Surname, Phone number, Address, |
For Pizza (order) delivery |
Delivery contract |
2 years |
|
|
For information on offers (marketing) |
Your consent |
As long as you wish to receive information from us |
|
sms |
For information on offers (marketing) |
Your consent |
As long as you wish to receive information from us |
|
Name, Surname, Phone number, Address, |
Participation in a lottery |
Your consent |
1 year |
|
Name, surname, Date of birth, Address, |
For receiving a job offer |
Your consent |
Until you are recruited by Pica Lulu or until you withdraw your consent |
|
Name, surname, Bank account number |
Return of money for a cancelled transaction, which was paid for with a bank card |
Completion of delivery contract cancellation |
In accordance with the external accounting rules for the storage of financial documents |
Use of cookies www.lulu.lv
What are cookies?
Cookies are small text files and they are transmitted to your device (computer, smartphone, tablet) browser when you visit the website. The browser used by the user sends the information back to the web site for each subsequent visit, so that the website recognises you and remembers the choices you have used (such as the user's language, etc.).
How do we use cookies and for what purpose?
www.lulu.lv uses cookies to collect browsing information from your IP address and allow the website to remember your settings and preferences. Cookies allow Pica Lulu to keep track of www.lulu.lv data traffic and user interactions with the website. Pica Lulu uses this data to keep the website up to date, if you have already accepted cookies, and to analyse visitor behaviour, improve visitor experience, content quality and custom content quality for visitor and user needs.
Our site uses first-party cookies (session and persistent cookies) - cookies set by www.lulu.lv and third-party cookies set by, for example, Google and Facebook.
Session cookies store the browsing sessions of the site (the site's basic functionality) until the browser closes.
Persistent cookies are saved and set on your device for a certain period of time and are used repeatedly when visiting www.lulu.lv to distinguish users on the site.
Third party cookies are determined by other persons (companies) to ensure the display of www.lulu.lv content from other sites such as Google, Facebook and Draugiem. For example, third-party cookies are used in analytics services to let www.lulu.lv know what's popular and what's not. Third party cookies are out of the control of www.lulu.lv and you can find out more about these cookies by visiting the relevant third-party internet site.
Cookies on the third-party site Google (including Google maps that provide shared mapping to www.lulu.lv) store and use the Google Analytics tool, which is software developed by “Google Inc”. You can read more about the “Google Analytics” Terms of Service at http://www.google.com/analytics/terms/us.html. If you do not want www.lulu.lv to obtain information about your activities on this website, you need to activate the Google Analytics Opt-out Browser Add-on (https://support.google.com/analytics/answer/181881). This add-on communicates with the Google Analytics JavaScript (ga.js) to indicate that the data for the respective web site visit should not be sent to “Google Analytics”.
Cookies are used by the third party website Facebook to ensure that Facebook is shared with www.lulu.lv. You can find out more about using Facebook cookies and refusing them at (https://www.facebook.com/policies/cookies/).
Cookies are used by the third party website Draugiem to ensure that Draugiem is shared with www.lulu.lv. You can find more information on using Draugiem cookies and refusing them at (https://www.draugiem.lv/help/).
How to control cookies?
You can control or delete cookies of your choice. For more information on cookies, and how to manage or delete cookies, visit www.aboutcookies.org. You can delete all cookies that are on your computer and most browsers can be set up to block cookies on your computer. However, in that case, you will need to adjust the settings manually each time you visit the website, and there is also a risk that some services (such as ordering a pizza delivery) and other features will not work.
Types of personal data processing
Order Delivery Information
In order for us to deliver and for you to receive an order (e.g. pizza or any other item from our menu), we need to know the shipping information details (name, surname, address, telephone number of the customer). We will send you the confirmation information to the phone number you provided. Without this data, the order cannot be delivered.
Direct marketing
If you have agreed to receive news and offers on Pica Lulu products, Pica Lulu will send you information via your email or telephone number. If we introduce additional benefits or offers, asking you to provide additional personal data, or wish to use the data provided for other purposes, we will provide you with relevant information on the processing of personal data by requesting personal data or introducing new purposes of data processing.
Lotteries
We process your personal data to administer lotteries if you have expressed a willingness to participate in them. We also process your personal data to identify and notify the winner via www.lulu.lv, identify you to distribute lottery awards, and include your name and surname in the lottery winner list.
To participate in the lottery, we need to process your personal data in order to determine the winner of the lottery. Upon receiving the prize, we ask the winner of the lottery to present a personal identification document that allows us to identify the winner of the lottery, otherwise we will not be able to issue the prize.
Information for receiving job offers
If you entered the information at www.lulu.lv in the "Work" section, then you want us to get in touch with you about potential job opportunities in Pica Lulu. The information you enter is required for us to be able to contact you and identify you.
Information for return of money
If you make a payment order by choosing a payment method with a payment card or making a payment using the bank's internet banking services, you will be directed to the respective banking system serving the bank. We do not collect or store your payment card details. However, if after the payment is made the delivery order is cancelled, we will return the money deducted to your card account. After payment is made, we will keep the payment details, and therefore your data related to this payment, for accounting purposes only.
Compilation of statistics
We process your personal data to compile reports and statistics to monitor, evaluate and improve our services. For these purposes, we will not process your name, contact information, and any other directly identifiable information that may directly identify you as a specific person.
Data Processing Information
Identification
We only process your personal data to identify you in cases where we need to determine if you are the person you are saying, for example, if you contact us, make a re-delivery or you have won the lottery.
Data sources
We collect your personal data from you. We collect your personal data when you place an order on the website www.lulu.lv or by calling 80005858, as well as if you register for other services at www.lulu.lv (for example, to receive job offers).
Data processing location
We process your personal data in Latvia (EU / EEA), but in some cases they can be transferred and processed in countries outside the EU / EEA.
If our co-operation partners, whom we have assigned to process your personal data, do their processing outside the EEA, then we will ensure that, as far as data security and technical requirements are concerned, the service providers involved will comply with the requirements of General Data Protection Regulation of the European Parliament and the Council No. 2016/679.
Disclosure of personal data
Service Providers
In order to provide you with services and information, we will transfer your personal data to companies that provide relevant services, such as sending direct marketing messages or servicing www.lulu.lv. These companies can only process your personal data according to our instructions and not use them for other purposes. These companies are required to protect your personal data, in accordance with the law and our cooperation agreement.
Law enforcement agencies, state and local government institutions
To fulfil our legal obligation, we may transfer your personal data to law enforcement authorities, as well as state and local government institutions, upon their request. We may transfer your personal data to law enforcement authorities, as well as state and local government institutions in order to defend our legal interests in drafting, submitting and defending legal requirements.
Your rights
How to access your data
Your personal identification is not required to receive Pica Lulu services. Therefore, we will not always be able to verify the truth of the data you provide. Consequently, you will be able to request information about your personal data if we can identify you by the phone number you entered.
Length of time the data is stored for
Personal data is only processed for as long as necessary or until you have cancelled your personal data processing if we can identify you based on the personal data entered. Upon these conditions, we will erase your personal data in a secure manner or make them unidentifiable, so that they can no longer be linked to you.
Data correction and restoration
If we can identify you by the entered phone number, then you will be able to perform data correction. You can update some information yourself when making your next order.
Withdrawal of Consent
If we process the data based on your consent and we can identify you by phone number, you have the right to withdraw your consent for further processing of personal data at any time. You are also entitled to object to the processing of your personal data for direct marketing purposes at any time. You can unsubscribe from direct marketing using the link included in commercial information (e-mail or sms) or contact us by e-mail
If you want to ask a question
If you have any questions regarding data processing, write to us at
